• Purchasing
• Canceling
• Prices
• Inventory Status
• Sales Tax
• Shipping Policy
• Charges
• Ship Complete Policy
• Processing
• Shipping Time
• Order Tracking
• Missing/Damaged Merchandise
• Return Policy
• Privacy
• Email-A-Friend

Purchasing
You may place an order through the checkout at www.Jancosales.com or by calling our sales department at (508) 230-2443 Monday through Friday from 8am to 5pm Eastern Standard Time. We will not accept mail-order requests.

Canceling
If you need to cancel an order, please contact us by phone at (508) 230-2443 within 24 hours of your order placement. If you cancel prior to your orders shipment you will be responsible for both to and from shipping costs and the same for orders that are refused at time of delivery without prior cancellation and orders that are returned to us due to incorrect shipping addresses.

Prices
Janco is committed to offering our customers the lowest possible prices on all of our products. We try to keep all prices on the website as accurate as possible, However, factors beyond our control do arise and make it necessary to adjust prices without prior notice. If the situation arises you will be contacted by a Sales Representative before your order has been processed.

Inventory Status
If the product you are searching for is not currently listed online, it may not be available through www.Jancosales.com. Please us at (508)230-2443 to find out if the item you are looking for is available. Also, please note, by placing an item in your shopping cart, the item is not reserved. Items are reserved after the checkout process is completed. If an item listed on www.Jancosales.com is no longer available we will contact you by phone or by email.

Sales Tax
No sales tax will be charged, unless you are a resident of Massachusetts. The State tax is 5% and will be charged to your order if your shipping address is a Massachusetts location.

Shipping Policy
We will ship to the 48 Continental US States only. We can not ship to PO Boxes, so a street address is necessary to complete an order. Presently we can not ship to addresses outside of the US. Please contact us by phone if you need special shipping requirements, such as separate shipping addresses for multiple items on your order. Otherwise all items will be shipped to the same address.

Charges
We use UPS to ship all items that do not exceed 150lb. All orders shipping with UPS will include insurance up to $100.00. All oversized (items that exceed 108" combined dimensions and items over 150lb) or special handling orders will need to be shipped via Common Carrier. On any order that exceeds 150 pounds or the size requirements will not calculate a shipping charge during checkout. A Sales Associate from Janco will contact you with the shipping estimate. Also, we do not ship C.O.D.

PLEASE NOTE: On items shipped with common carrier, there will need to be one or several people present at the delivery address to receive and unload the items. Common Carrier drivers are not required to unload or help with the delivery of any items shipped.

Ship Complete Policy
In most cases, Janco will ship all items in an order together to offer you the lowest shipping costs. If we are out of stock on an item we will not hold an order to ship complete, we will ship all in stock items and ship remaining items when they are back in stock.

All deliveries are pending credit approval, merchandise availability, delivery and weather conditions.

Processing
Orders are usually shipped within 48 hours after processing your order. Any items listed at www.Jancosales.com that are special order, will ship as soon as they are available. A Sales Representative will contact you within 24 hours with an estimated delivery date. We do not guarantee the delivery time of any item please allow sufficient time for delivery.

The estimated delivery date is calculated by the date of shipment from our store and the shipping option that you choose during your check-out.

Shipping Time
Please note, we do not guaranty any shipping dates, use the information below as a time line, please note these dates are effective after the 48 hours it takes to process your order:
Next Day Air: Next Business Day after to the ship date.
2nd Day Air: Within 3 Business Days after to the ship date.
Ground: Within 3-10 business days after to the ship date.

Order Tracking
Upon Completion of your order, including credit card or payment authorization, you will be emailed with a tracking number and the carrier, so that you may track your order.

Missing/Damaged Merchandise
We apologize for any problems that may have occurred with your order. Please call us at 508-230-2443, 24 hours a day, 7 days a week. If our main office is closed, please leave a message with our answering service and a sales representative will return your call within 24 hours. We will try to assist you as quickly as possible. For orders damage or lost during shipping via UPS or Common carrier please follow the instructions below:

• Check all items for any signs of damage before accepting the shipment, and make a note referencing any damage on the bill of lading before the delivery person leaves.
• Check the number of packages delivered with the packing slip.
• Open your packages and check for any damage or missing items.
• Please contact us within 3 days of delivery if any items are missing or damage at (508) 230-2443.

Please Note: Any items returned to Janco without prior written or verbal authorization will not be processed and will not be credited. Janco is not responsible for damaged items accepted and signed for at the time of delivery. We will pay for return shipping to us provided that the items was either sent to you in error or was damaged in shipping and you've followed all above instructions.

Return Policy
All items purchased at www.Jancosales.com are returnable up to 30 days after your purchase date. Items may only be returned if they are in their original carton and are un-used. Any regular stocked item is returnable for full refund or exchange. Special orders may be returned within 30 days of receipt, but are subject to a 25% restocking charge or the manufacturer's restocking charge. No items that have been used, custom made or special may be returned. No Exceptions

The shipping cost of the item, return shipping, and the cost of shipping an replacement item, are the sole responsibility of the customer.

Please Note: Any items returned to Janco without prior written or verbal authorization will not be processed and will not be credited.

If you would like to return an item purchased on-line to our store located in Easton, MA, you will need to bring the item, in it's original packaging, original packing slip and/or on-line invoice or receipt and valid identification.

Privacy
Janco is the sole owner of the information collected on this site. We will not sell or share, the information to anyone in ways different from what is disclosed in this website.

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Email-A-Friend
If a you choose to use our email-a-friend option about our site or any of our products, we ask you for the friend's name and email address. We will automatically send the friend a one-time email inviting them to visit the site or view the product. Janco uses this information for the sole purpose of sending this one-time email. We will not sell or share your friends information with any other site.